Questions we hear on
almost every discovery call.

No. Start with the $0 proof period. If you keep RelayLaunch, Starter is a predictable flat $149/mo. Pro ($299/mo), Team ($999/mo), and Enterprise ($3,000/mo) are month-to-month. Concierge ($1,500) is a one-time in-depth operations review. No long-term contracts on any plan. You decide what to do next.

30 minutes. You tell us what's working, what's broken, and where you want to be. We ask questions, take notes, and give you an honest recommendation. No pitch deck, no pressure. If we're not the right fit, we'll tell you.

Concierge engagements are delivered in 7 business days with a signed audit trail. Pro, Team, and Enterprise are instant access after checkout. Your Relay Deck workspace opens immediately, then you connect or import the business data needed for useful recommendations.

No. We work with small businesses across the U.S. remotely. Discovery calls, presentations, and strategy sessions are all via video. Geography is never a barrier.

No. The price on the site is what you pay. Every task has a clear scope. No surprises, no mystery invoices, no add-ons.

Yes. You can upgrade Pro→Team→Enterprise at any renewal. Existing subscribers on the retired 7-tier packages keep their plans until renewal, when we migrate with advance notice.

Pro, Team, and Enterprise are month-to-month subscriptions. Cancel anytime, no penalty. Concierge is a one-time engagement paid upfront with defined deliverables.

RelayLaunch is not a replacement for a full operations team. It gives owners a coordinated workspace for follow-up, analysis, reporting, and decision support at a fixed subscription price, with human approval for high-stakes work.

You own 100% of everything we build: website, code, automations, content, accounts, and domains. No vendor lock-in. No dependencies. If you walk away tomorrow, your systems keep running.

Yes. We run on Cloudflare's global network with production-level security headers, SSL, and DDoS protection. Our Security Specialist monitors for vulnerabilities continuously. We never store client passwords or credentials directly.

You take everything with you. Every account, credential, domain, codebase, and automation is yours. We provide a complete handoff package including documentation, access credentials, and operational guides. No hostage pricing.

RelayLaunch is our AI operations platform: specialists covering follow-ups, scheduling, marketing, client retention, content, and daily operations. Think of it as a coordinated workspace that prepares the work, keeps the owner in control, and makes the next step clear.

No. These are purpose-built specialists configured for your brand, your workflows, and your goals. They coordinate across rooms, enforce quality gates, and learn from every cycle. A generic chatbot can write a blog post. RelayLaunch writes it in your voice, checks it for brand compliance, optimizes it for SEO, publishes it, and shares it across four social platforms.

Any small business that serves clients directly: wellness and spas, professional services, trades and contractors, fitness studios, restaurants, retail, healthcare, education, and more. The operational challenges are the same across industries.

We can audit what exists and build from there. The Concierge engagement covers your current stack regardless of who built it. We're not here to start from zero if there's solid work worth preserving.

During Concierge or a larger Team rollout: about 2-3 hours per week for reviews and approvals. During ongoing operations: 30-60 minutes per month for strategy calls. We handle the execution. You handle the approvals.

Freelancers deliver a project and move on. We deliver a system designed to keep daily operations connected, then stay accountable to its performance. Strategy, build, and operations in one engagement, not three contracts with three separate people.

We can audit what exists and take it from there. The Concierge engagement covers your current stack regardless of who built it. We work with what you've got and fill the gaps.